Building Atlas Desk.

Follow along as we engineer the autonomous support desk.
Updates shipped weekly.

MilestoneMay 12, 2026

The RAG Engine is officially breathing.

We successfully connected the multi-tenant architecture to Pinecone. The AI can now isolate context based on subdomains without bleeding data across organizations.

AI CoreInfrastructure

FeatureMay 05, 2026

Shipped the Mac-style Widget UI.

Finished the frontend wrapper for the embeddable chat widget. It now supports fluid animations and dynamic height adjustments when users upload screenshots.

FrontendUX

PolishApril 28, 2026

Swapped to Resend & fixed Redis queues.

Obliterated a nasty TLS bug that was bottlenecking our background jobs. Email notifications for new tickets are now firing in under 400ms.

BackendPerformance